iPhone 12 Frequently Asked Questions! (iPhone 12 FAQs)
  1. I want to trade in my old handset but do not see this option in the pre-order flow.

Trade-in is not available during pre-order. You can proceed with your pre-order and inform our staff about your trade-in request during your collection. They will assist you with the price adjustment if you wish to trade in your phone. Trade-in available for delivery. Handset is subjected to condition. 

  1.  When will receive? My Pre-order Phone

Starting 20th November, Details will share with customer Who Buy the phone.

  1. What is Pre -order Link


  1. What are the payment modes accepted for pre-order?

Cash / Card / Nojoom / QNB Life Points / Doha Bank Points AMEX, Visa and Mastercards are all accepted.

 5. What is the duration of warranty and who is the warranty service provider for products I bought online? 

You can know the duration of warranty and the warranty service provider through one of the following:
* invoice which shows the duration of warranty & warranty service provider.
* Visiting warrant section in the product page.
* Entering item number that shown in the invoice in warranty policy page .
* For more help, please call our unified contact No 44283888

6. But there’s no new USB-C, right?

The new iPhones 12 models come with USB-C Cable inside box

  1. What is Starlink Return & exchange Policy for online orders? 

Same policy & procedures will be followed as Showrooms on Ecommerce Order (Website Orders) for returns, exchange, and warranty.

  1. How long is the validity of the iphone 12 trade in voucher

       Trade in Voucher Valid 2 Months 

9.     What storage capacities is the iPhone 12 available in?

You can configure it with 64GB, 128GB, and 256GB of internal storage, if you opt for either the iPhone 12 or iPhone 12 Mini. For the Pro range, storage capacity will range from 128GB to 512GB.

  1. Where is the Order Shipped from How Fast can driver order to Customer location?

Qatar, Available at Starlink Retails stores and Door to Door Delivery.   We will diver order on

same day if order placed before 6.30Pm . 

  11. Do all Starlink Showrooms provide warranty and maintenance services? 

No, Only Selected Showrooms (Al Nasser / Aspire/ Al Wakra/ Al Khor)

 12.  Where can I get 5G service for the iPhone 12?  

At Starlink & Ooredoo and Vodafone

13.     But there’s no new USB-C, right?

The new iPhones 12 models still use Lightning, instead of USB-C.

 14. How do I charge my new iPhone 12?


All orders need to be fully paid by credit card online in order for the final purchase confirmation & Priority for fully paid customers