Apple iPhone 13 Frequently Asked Questions! (iPhone 13 FAQs)

Starlink Qatar

Where Can I Pre-order Apple iPhone 13 New Editions ?

All are available at our Starlink branches, Check our listed locations, and visit your nearest store
https://www.starlink.qa/pages/location
You can also pre-order online through the link below.
https://www.starlink.qa/pages/iphone-13-pre-order-now


How Can I Trade In My Old iPhone For The New iPhone 13?


Please visit this link if you want to trade in your old device for the new iPhone 13
https://www.starlink.qa/pages/trade-in
You can also check for Trade-in Options at our Starlink Stores around Qatar.
https://www.starlink.qa/pages/location
Trade-in available for delivery. Old Device is subjected to condition. 

Is There Insurance For My Device ?

We have an option for you to add insurance on your device with an additional charge. https://www.starlink.qa/pages/retail/#5
Option is available for you to select when you place your pre-order. 

When Will I Receive My Pre-ordered Device ?


Starting 15th October 2021, Details will be shared with customers who submitted their iphone 13 purchase order.


What Are The Accepted Payment Methods For Pre-order?

 
Cash / Card / Nojoom / Mobile Money / QNB Life Points / Doha Bank Points / AMEX, Visa and Mastercard are all accepted


What Is The Warranty Duration And Who Is The Warranty Service Provider For Products I've Bought Online?

One year warranty. You can call us on 44283888, whatsapp 33283888 or Visit any of our Repair Centers in Al Nasr, Aspire, Al Wakra or Al Khor Branches.


Does The Phone Come With Cable And Charger ?

The new iPhones 13 models come with only a USB-C Cable inside the box. You will need to purchase the adapter separately. You can check our collection 
https://www.starlink.qa/collections/cables-chargers/chargers


What Are Starlink Return & Exchange Policies For Online Orders?

https://www.starlink.qa/pages/returns
https://www.starlink.qa/policies/refund-policy 


What Are The Available Storage Capabilities in iPhone 13? 

You can configure it with 128GB, 256GB, and 512GB of internal storage, if you opt for either the iPhone 13 or iPhone 13 Mini. For the Pro series, storage capacity will range from 128GB to 1 TB.


Do All Starlink Showrooms Provide Warranty And Maintenance Services?

No, Only Selected Showrooms (Al Nasser / Aspire/ Al Wakra/ Al Khor)


Where Can I Get 5G Service For The iPhone 13?  

At Starlink & Ooredoo and Vodafone


How Do I Charge My New iPhone 13?

The iPhone 13 is compatible with MagSafe Accessories and MagSafe Charging Capabilities, 

The MagSafe Charger makes wireless charging as easy as the alphabet. The perfectly aligned magnets attach to your iPhone and provide faster wireless charging up to 15W. The magnetic alignment experience is now available for all iphone 12 and 13 series.

Recommended: 20W USB-C Power Adapter (sold separately)