i called them that the airpods was not fitting on my ear well and during the call i was still on the warranty period. i even told them i can add up some money just to upgrade the airpods but they keep on refusing me and disrespecting me on the call. its just a simple favor i ask and they even say you cant return it because you already open the box of course i will open it to check. how will i know it if i wont open it right? but anyways am not happy on my purchase at all.