Starlink, a leader in the managed services and ICT sectors in Qatar, has announced its partnership today with Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center that delivers a suite of applications that enable the breadth of contact center-related customer service, sales and marketing functions.
Starlink has repositioned itself quickly evolving to be a leader in the managed services and ICT business sectors and building extensive experience in contact center operations, employing over 500 agents and running Ooredoo’s flagship contact centre since November 2014 among one of the main clients.
Assad Al Assad, COO Starlink said “ Starlink are contributing to a digital transformation project with Ooredoo which will enable them to provide the first digital contact center solutions in Qatar today. Five9 is working with us to quickly and efficiently to implement industry-leading Five9® GeniusTM the Intelligent Cloud Contact Center creates a powerful, flexible customer service platform”
Starlink will take advantage of a World Class Delivery Methodology developed and implemented by the Five9 team with over 3,000 successful implementations. Organizations that choose Service Cloud are serious about delivering great service to their customers. So is Five9 – which makes the industry leading Five9 software the perfect complement to the Service Cloud platform. By using a consultative strategy Five9 works with Starlink’s needs and key performance metrics to assure a successful and efficient deployment.
Starlink was launched in Qatar in 2006, establishing one of the biggest and most prestigious retail chains specialised in mobile devices, accessories and smart gadgets. Since then, Starlink has quickly evolved to lead in managed services and ICT business sectors. Starlink’s ability to be a business partner is the success behind the collaborative relationships with its clients. To focus on providing solutions for many entities in Qatar, Starlink developed strong experience in outsourcing and highly skilled professionals, experienced in: Telecommunications, Hospitality services, B2B solutions, and ELV solutions and for several dominant clients in Qatar including, but not limited to: Ooredoo, Sidra, Hamad Medical Center, Siltek and Msheireb properties. Currently, we are contributing to a digital transformation project with Ooredoo which will enable us to provide the first digital contact center solutions in Qatar today.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 GeniusTM platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
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